Customer can return unopened products in the original packaging, seals and unbroken tags within 14 days of your purchase with receipt or proof of purchase (provided these products are returnable). If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Purchased products are not to be returned to any address unless written authorisation has been received from the Company or an official collection has been arranged with prior written approval of the Company. Customers wishing to return items must complete the Customer Return Form which can be sent by email or by post for customer who do not use email. This
must be done within fourteen (14) days upon delivery of the Products.
Incorrectly ordered items, or items that the customer wish to return due to incorrect ordering or unwanted items will not be refunded for delivery/postage costs and the Customer will be charged for collection fees if the Company uses its courier.
The Customer can use its own courier at its own risk. Either way, refund will not be processed unless the goods are returned in perfect and sealable conditions.
We kindly ask that you send all returned items via a tracked/registered delivery service. If your refundable parcel is lost during transit, the Company will not be held liable.
For Hygienic reasons, some Products cannot be returned. These include but not limited to Belts, Back Supports, Pillows, Hip Savers, All Garments worn on the skin, Gels, Tapes, Toilet Aids and the like…Customer must contact the sales team for more details on goods that cannot be returned.
Non- stock goods and/or products made on order cannot be cancelled, exchanged or refunded once they go into production/Shipment. For more details on these products, please call our sales team at (01- 660 2808)
The Company will inspect Faulty Products upon return to ensure fault is as described and is not caused by a misuse or failure to follow instructions before providing any replacement or refund.
Credit Note/Refund will not be processed for any damage caused by the Customer.
For Customers who received wrong product due to the Company mistake, the company will arrange with its courier to collect the wrong product and supply the right one to the Customer at the same time and the Customer will be notified.